Is Customer Service Dead?
Technology can either help customer service a whole lot, or it can harm it a whole lot, depending on how it's used. It's like a weapon. You can use a
Category
B2B Sales Success
Being Profitable, Even with Higher Costs
Being profitable is important, even with higher costs. Generally small and medium-sized businesses want to hang onto their staff. We want to keep our people. We recognize that we’ve got
Increasing Order Size & Frequency
If you don't think increasing order size and frequency is important, consider the alternative. Small orders and one-time clients can kill a business. You can spend an enormous amount of
Getting Past Your Sales Plateau
Particularly in the early stages, you can do more of what you're doing to get past a sales plateau. But generally, at some point, we hit a plateau that is
Reactivating Your Client Base
Reactivating your client base is easier when you create a community. This is overlooked by a lot of business people. If you're interested in keeping your clients engaged and interacting,
Protecting Yourself from Recession
Protecting yourself from recession isn't always easy. You've probably been through a recession or two in your time. And so for people who haven't done this, it's not fun. It's
Outperforming Your Competition
If outperforming your competition is an issue for you, you want to look at who is the primary competition and what are their advantages? In what areas are they outperforming
Alternatives to Cold Calling
When we’re looking for alternatives to cold calling, we don’t want to turn the alternatives into something as clumsy and uncomfortable as a typical cold call. Right? Because a lot
Reimagining the Essentials of Sales and Marketing
David: Hi and welcome to the podcast. Today, co-host Jay McFarland and I will be discussing reimagining the essentials. Welcome, Jay. Good to have you here. Jay: It's so good to