How Customer Service Can Save Retail
Last week, I gave you an example of how customer service is killing retail. Today, I thought I’d give you an example of the exact opposite. How good customer service can...
Category
Communication
How Customer Service is Killing Sales
I had an experience this weekend that gave me a clear example of how customer service is killing sales — especially retail! And how any business can learn from this...
How Much Follow-Up is Too Much?
How often should I follow up with prospects and clients? It’s a question I get a lot, and as attention spans have shortened over the years, my thoughts on this subject...
Get the Hard “No”
Sometimes in sales we like to hold out hope that just because someone hasn’t said “no” to us, they’ll eventually turn into a “yes.” And...
Are We There Yet?
We’ve been talking a lot lately about different levels of awareness, from the entry-level awareness necessary to let someone know we exist, to the comfort-level...