Creating Customer Loyalty

Creating customer loyalty? "Oh yes. I'm all about building relationships." Until I sell you something and then I'm off doing the next thing, and I forget about you completely, until

Growing Your Client Base Proactively

When I think in terms of building a client base proactively, to me, that means deciding in advance, what type of clients do I want? What types of clients do

How to Get It All Done (Without Doing More)

We get a lot of comments and questions from people asking "how can I get it all done?" There seems to be so much that has to be completed on

Persistence in Sales Can Be Deadly

Persistence in sales can be a valuable trait, but only when we're doing the right things. When we're doing the wrong things, persistence can be harmful, detrimental or even deadly. One afternoon

Create a Positive Buying Experience

I had a buying experience or two recently that left me feeling frustrated, annoyed and kind of sad. It was frustrating that people could be so blasé about business. And

How to Be Confident in Sales

Some salespeople in our industry are very good at what they do, but they don't get to do enough of it. They don't get to sell as much as they

Did I Say Don’t Cold Call?

Would you believe that some people thought from last week's episode that I was saying not to cold call? However did you get that impression? :) As expected, I got a

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