Getting Your Business Back in Gear
While many businesses are now getting back to work, it's not always smooth sailing. Some industries are returning more slowly than others, which leave many business owners and salespeople wondering
Category
Customer Service
How Customer Service Can Save Retail
Last week, I gave you an example of how customer service is killing retail. Today, I thought I'd give you an example of the exact opposite. How good customer service
How Customer Service is Killing Sales
I had an experience this weekend that gave me a clear example of how customer service is killing sales -- especially retail! And how any business can learn from this