Uncovering Customer Needs in Sales
Uncovering customer needs is critical. Essentially, Maslow's hierarchy of needs implies that when one need is satisfied, another one is likely to pop up. Once I've got this satisfied, then
Category
Customer Service
Is Customer Service Dead?
Technology can either help customer service a whole lot, or it can harm it a whole lot, depending on how it's used. It's like a weapon. You can use a
It’s Good to Have a Plan — with Tracie Domino
There’s things we forget. And it’s good to have a plan. It’s good to be reminded of very key things that are specific, even to this industry, and just knowing
How Good Customer Service Can Save Business
Last week, I gave you an example of how poor customer service kills sales. And while the example was retail, it applies to all businesses and industries. So today, I
The Wrong Way to Do Customer Service
In today's podcast, I recall a memorable shopping experience which reminded me there is a right and wrong way to do customer service. It provides a clear example of how
Getting Your Business Back in Gear
While many businesses are now getting back to work, it's not always smooth sailing. Some industries are returning more slowly than others, which leave many business owners and salespeople wondering
Saving the Account: Responding Effectively to Problem Orders
In this excerpt from a live session, industry entrepreneur and business consultant David Blaise discusses the importance of saving the account when addressing problem orders. Ready to Grow Your Sales &
Setup and Shipping Charges: How to Avoid Being Burned
In this excerpt from a live session, industry entrepreneur and business consultant David Blaise discusses how not to get burned by setup and shipping charges. It's important to know the
A Plus Service Deserves A Plus Margins
In this excerpt from a live session, industry entrepreneur and business consultant David Blaise explains why A Plus Service deserves A Plus Margins and how in any economy there are