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Customer Service

have a plan
Customer Service
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It’s Good to Have a Plan — with Tracie Domino

There’s things we forget. And it’s good to have a plan. It’s good to be reminded of very key things that are specific, even to this industry, and just knowing

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Customer Service
B2B Sales Success
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How Good Customer Service Can Save Business

Last week, I gave you an example of how poor customer service kills sales. And while the example was retail, it applies to all businesses and industries. So today, I

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Customer Service
Communication
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The Wrong Way to Do Customer Service

In today's podcast, I recall a memorable shopping experience which reminded me there is a right and wrong way to do customer service. It provides a clear example of how

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Get Business in Gear
B2B Sales Success
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Getting Your Business Back in Gear

While many businesses are now getting back to work, it's not always smooth sailing. Some industries are returning more slowly than others, which leave many business owners and salespeople wondering

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