The Wrong Way to Do Customer Service
In today's podcast, I recall a memorable shopping experience which reminded me there is a right and wrong way to do customer service. It provides a clear example of how
Markets Worth Dominating
Members of our Total Market Domination course focus on initiating contact with markets worth dominating -- this means reaching the specific people in their markets who are likely to spend
Which Market Do You Want to Dominate?
Many people don't think it's possible to dominate their market, because they've never clearly identified exactly which market, businesses or individuals they need to reach. In our last episode we explained
The Mindset of Market Domination
I'm not a huge fan of the "woo-woo" or "rah-rah" aspects of mindset that are preached by other people. But, if you plan to dominate your market, you need to
Sales Follow-Up: How Much is Too Much?
Sales follow-up is essential. How often should I follow up with prospects and clients? It's a question I get a lot, and as attention spans have shortened over the years,
The Gaps in Your Business
When visiting London, many years ago, I noticed signs throughout their subway system -- what they call the underground. The signs said "Mind the Gap," referring to the gap between
Market Domination in 22 Minutes Per Day?
I started a new challenge this month for my Total Market Domination clients. It's about how to grow your sales and start dominating your market in just 22 minutes a
Five Early Symptoms of a Seriously Struggling Business
Uh oh. Sales have dropped off a bit. Not a huge decline, just a few percent. Well maybe, four, six, eight, something like that. No big deal, right? Well, it
Where Do You Go to Get Clients?
Where do you go to get clients? Do you get them online? Do you rely on your local BNI group? Do you prospect through your local Chamber of Commerce? Do